How long will it be before my order ships?
If you order inventoried items, your order will process and ship in 2-3 business days.
How long does it take to process an order with monogramming of my initials or my name?
Please allow 5-7 business days for your monogrammed order to be processed.
How long does it take for orders with custom embroidered logos?
Please allow a minimum of 10-15 business days for processing on custom embroidered orders once the artwork has been approved. Additional time may be required if the order quantity is large, or it requires complicated artwork.
How do you ship?
For shipping addresses in the continental U.S., we ship UPS Ground or USPS, unless otherwise specified. Orders going to Alaska, Hawaii, APO, FPO addresses, or PO boxes ship via the U.S. Postal Service. For more details on shipping, please refer to our Shipping Policy.
Do you ship Internationally?
Yes, we ship worldwide via UPS and USPS. Customers are responsible for all customs, duty, and import fees and we are unable to provide estimated costs for these.
Can you expedite the processing of my order?
Orders for inventoried items can be expedited to ship sooner than 2-3 business days. Please call 800-344-7242, ext. 132 to request expedited order processing, or include a comment on your online order requesting expedited order processing. Although it may not always be possible, we will do our best to fulfill your request.
What if I want expedited shipping on my order?
Expedited shipping options are available for orders shipping within the continental U.S. UPS and FedEx 2nd Day and Overnight services are available at checkout. Please be advised that additional shipping charges will apply. Requesting expedited shipping will not automatically invoke expedited processing of your order.
Can you ship my order the same day it is placed?
Orders for inventoried items can be shipped the same day, provided the request is made before 2:00 PM Central Time. To request same day shipping, please call 800-344-7242, ext. 132, or include a comment on your online order requesting same day shipping.
I didn't receive my order, can you help?
Please call 800-344-7242, ext. 132, or email us at sales@flyingcirclegear.com and we will investigate to see if we can help locate your package. To receive a replacement for a missing/non-delivered package, you must contact us within 30 days from your order date.
Do you offer a guarantee on your bags?
Our products are 100% guaranteed against any defects in workmanship or materials. Visit our Guarantee page for more details about our warranty.
How do I return a defective bag?
If you have a defective bag, call us at 800-344-7242, ext. 132, or email us at sales@flyingcirclegear.com for a Return Authorization number and return shipping instructions. Returns will not be accepted without a Return Authorization number. For detailed information regarding returns, please refer to our Return Policy.
The bags I bought this year are a different shade than the ones I bought last year. Why?
Fabric for our bags is produced in dye lots. All bags produced from the same dye lot will be exactly the same color, but bags from different dye lots (different years) sometimes appear slightly lighter or darker. Colors you see on the website are usually accurate, but contact us for a fabric swatch if the shade is really important.
How do I submit artwork for my custom bag order?
We prefer camera-ready artwork, submitted my email or fax. Consult the Personalization page for specific instructions on how to submit artwork. If you need custom artwork produced for you, there is a charge of $25/hour for art or logo design.
How should I clean my Flying Circle bag?
Wipe your bag clean with a damp cloth. If necessary, hand wash your bag in cold water or machine wash in cold water using the gentle cycle and gentle detergent. Air dry. Caution: washing in water weakens the water resistant finish on most bags.
Are your bags available in any retail stores?
Yes. We are proud to have our bags sold in AAFES Exchanges, Military Clothing & Troop stores, as well as in Navy, Coast Guard, and Marine Corps Exchanges in the U.S. and overseas. Some military specialty/tactical stores also carry our bags. To find a store near you, please call 800-344-7242 or email us at sales@flyingcirclegear.com.
I am a California resident. Does California Prop 65 apply to your products?
Proposition 65 is a California law that requires consumers to be notified about the possible presence of certain chemicals in excess of specified levels in products sold in California. Read more to learn about our safety and quality control measures and Prop 65 compliance.
Your customer service is amazing! I want to express my appreciation for Margo, Courtney, Erica, and Alma.
We have to agree - our customer service team is the best! If you would like to submit a testimonial about your Flying Circle experience, please email us at sales@flyingcirclegear.com and let us know if you would like us to feature it on our website. You can also post a review on our Facebook page.
How do I become a wholesale customer?
If you are a reseller, you may apply to become a wholesale customer of Flying Circle. For further information on becoming a wholesale customer, please refer to our Wholesale Customers page.
Can I get a catalog?
The Flying Circle Store functions as an electronic catalog and reflects all of our current products.
Where can I find those cute, colorful children's bags you make?
Those sweet little things are made by our sister company, Mint®. They can be found at www.mintsweetlittlethings.com.